SmartHub

Save time and money by managing your account anytime from anywhere

How can SmartHub help you control your account?

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Getting started with SmartHub is as easy as 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register your SmartHub account

Locate your account number (instructions below) and get registered!

Download the new app!

Manage your account on the go from anywhere at any time!

Activate the features you want

This is your opportunity to give features like paperless billing and Auto Pay a try!

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in the mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here's how to change your preference to participate in paperless billing:

On the website:

Click on My Profile
Click on Update My Paperless Settings.
Choose your paperless preference

On the app:

Select Settings
Select Paperless Billing
Choose your paperless preferenceHow can I view my energy use?

Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 3192 County Highway 11, Hartwick, NY 13348

Phone: 607-293-6622

Email: info@otsegoec.coop

SmartHub

How can SmartHub help you control your account?

Getting started with SmartHub is as easy as 1-2-3!

Register your SmartHub account

Download the new app!

Activate the features you want

FAQs: Setting Up SmartHub

Other Frequently Asked Questions (FAQs)

Get Support

How can SmartHub help you control your account?

Billing & Payments:

Alerts & Notifications:

Paperless Billing:

Usage Monitoring:

Register your SmartHub account

Download the new app!

Activate the features you want

Where can I find my account number?

How do I set up my mobile & email for notifications?

How do I set up stored payment methods, such as a credit card?

What is Auto Pay & do I need to sign up for it?

I'm being prompted to sign for a paperless billing when I login. Do I have to sign up or re-register for it?

How can I view my energy use?

Is the mobile app secure?

What is the difference between the SmartHub web portal & mobile app?

Do I have to use SmartHub to pay my bill?

Can I manage & make payments on multiple accounts with SmartHub?

How current is the account information in the app or website?

How do I avoid being scammed by another party when being asked about SmartHub & my account number?

Get Support