Many of our members received a message yesterday that stated they had a late bill, when in fact they did not. We do apologize for this inconvenience but you can ignore this messaging!
Outages can occur from time to time. If an outage occurs, restoring power in a safe and timely manner is a priority. If you have an outage, please call the Office at 607.293.6622 as soon as possible. The Cooperative’s automated outage system tracks customer calls and field crews are dispatched to the impacted area.
The Cooperative’s Outage Map is provided as a courtesy to keep members informed. It is for general informational purposes only. Outage numbers are estimates when the map is updated and accuracy is not guaranteed for official purposes. Please contact us if you have questions. When widespread outages occur, restoration begins with repairs that will restore service to the largest number of customers in the least amount of time. Substations are repaired first, followed by major feeder lines (3 phase); then local feeders, tap lines, and individual service lines are repaired to restore power to individual customers who may still be without power.